EDGE Program for Restaurants | Payment Workflow Guide

Start with the payment workflow

Separate counter, mobile, keyed, phone, invoice, online, recurring, ACH, debit, and credit-card activity before comparing a provider. Document the POS, terminal, gateway, accounting, invoicing, scheduling, inventory, reporting, customer-record, and staff-access connections that must continue working.

Review the complete written arrangement

Compare transaction charges, fixed account fees, software, gateway, equipment ownership, optional services, support responsibilities, settlement expectations, cancellation language, customer communication, and implementation duties in one written proposal. A useful comparison is not limited to a headline rate or one device claim.

Plan implementation and support

Confirm who configures, tests, trains, supports, updates, replaces, and escalates questions about each payment device and connected system. Review receipt settings, refunds, disputes, reporting, payment-data responsibilities, staff roles, customer notices, and reconciliation before selecting a change date.

Local owner contact

Robert Staschak has worked in payments since 2002. Custom Payments LLC is based in Devon, PA and serves Philadelphia, the Main Line, Chester County, Delaware County, Montgomery County, and surrounding regional businesses. Payment processing and business funding are separate decisions with separate written terms and disclosures.

Frequently asked questions

How should a business compare payment processing options?

Start with the real payment workflow, then compare transaction charges, fixed account fees, equipment, software, gateway, support, settlement expectations, cancellation language, and written implementation responsibilities together.

Can a business request a payment statement review without switching?

Yes. A statement review can organize questions about current charges, payment methods, equipment, software, support, and written terms. It does not require a provider change or promise a particular rate, savings result, funding outcome, approval, compatibility, or implementation timeline.

What should be confirmed before changing terminals, POS systems, or payment software?

Confirm the exact device, ownership status, POS or gateway relationship, software integrations, accounting or reporting workflow, configuration, testing, staff training, support responsibilities, and written terms before a change.

Continue your research

Small-business merchant services · POS systems and payment equipment · ACH payment processing · Recurring-payment workflows · Local merchant-services guide · Service areas · Statement-review process · Contact Robert Staschak